Refund policy

Return Policy

Return Policy-

We want you to love your new purchase! If you're not completely satisfied, you may initiate a return within 15 days of delivery by contacting us through the form on our Contact Us page. Our team will provide all the necessary details to guide you through the process. We are only able to issue refunds via store credit equal to the amount of the refund.

Return Fees

  • A 20% restocking fee applies to all returns.
  • Return shipping fees vary based on item and location.

General Information
We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.

  • Inspect item upon delivery. If you need to store your items for an extended period of time, such as during construction or renovation, please be sure to inspect the product before moving them into storage as the 48 hour claims window will still apply.
  • If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival".
  • Photograph the item and packaging. If the affected piece is an upholstered product please photograph the PI label, which is located at the underside of the product.
  • If an item or part is structurally damaged and completely unusable, refuse delivery of the damaged item or part only.
  • Do not refuse undamaged items or parts, you are responsible for all redelivery costs, including but not limited to storage fees.
  • Claims received in excess of 48 hours beyond the delivery will not be accepted.
  • Photographs must be clear and attached to your claim within 48 hours.
  • We will send a replacement via Standard Shipping, offer a blemish discount, or offer local repair reimbursement at our discretion. In the event of a replacement, items with structural damage and/or determined unusable will be fully replaced with an in-stock item where possible; items with aesthetic blemishes will be subject to a replacement.
  • WhatAdeal! Furniture will not take responsibility or cover the costs for damaged or defective items in the event that the furniture was made damaged or defective as a result of customer negligence.
  • If you do not accept any of our solutions to the case, you will be responsible for the safe return of the items(s) under our return policy.
  • In the event whatadeal deems all resolution attempts have failed, whatadeal reserves the right at any time to cancel and refund the damaged or defective item. 
  • All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by whatadeal Furniture Limited Warranty. Strictly no exceptions will be made for Final Sale items.
Right to Repair

If an item is damaged or defective but repairable, WhatAdeal! Furniture reserves the right to arrange for a specialized furniture repair technician to visit the customer’s home for repairs. The technician will address only the damage specified in the claim. If the customer requests repairs for issues not reported in the claim, Whatadeal will not cover those costs. Replacements or credits will only be issued if the item is deemed irreparable. If the item is deemed repairable and the customer refuses this resolution, this would be considered buyers remorse.